Terms & Conditions

This website is owned and operated by Henderson Design Group Ltd. Registered office: Head Office, Oakesway, Hartlepool, TS24 0RE. Registered in England 03653986. VAT Number: 946987196833.

Changes to Terms & Conditions

We reserve the right to change these terms & conditions from time to time so would recommend that they are reviewed regularly. All changes are effective as and when they are published on the website.

Specific offer restrictions:

Online promotions and discount codes do not apply to stores (unless specifically stated as "online & in store")

*Other exclusions may apply. Details for promotions currently running under - Promotions and discounts section (see below)

All trademarks, logos, images and content remain the property of Henderson Design Group Ltd and/or its affiliates, licensors or suppliers. You are not permitted to reproduce, duplicate or manipulate any of the content and/or images without the explicit consent of Henderson Design Group Ltd.

All information displayed on this website (verbal or written) is for guidance only and is provided in good faith and without warranty, and although every effort has been made to ensure all the product details, descriptions & prices are correct they are for guidance purposes only and not binding.

Every effort is made to ensure that the colour and design of the product appear as accurately as possible, however the actual colours you will see can vary dependent upon your computer equipment and, as such, we cannot guarantee that the goods on delivery will reflect the colour on your computer. Therefore, we would highly recommend that all customers use our sampling service to check the colours prior to placing any order.

Any links from this site are for convenience purposes only and should not be deemed as an endorsement for the products or services therewith. Henderson Design Group Ltd shall not be liable to any person for loss or damage arising from the use of the information contained within this site or in any linked sites.

All orders are subject to availability and confirmation of the order price. When placing an order with Henderson Design Group Ltd you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit, debit card or PayPal account acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process. Due to the quick turnaround in our warehouse and sales process, once an order has been confirmed we are unable to make changes or cancel an order that has been dispatched.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

We do not charge VAT on International orders but there are increased administration costs to fulfil international orders, which are inclusive of the price.

Henderson Design Group Ltd is based in the United Kingdom. Any orders that are received from outside of EU may be subject to import tax. Should the customer fail to pay the necessary taxation, any costs incurred for shipping, recovering and destroying items will be deducted from any refunds that are offered.

Promotion codes promoted by Henderson Design Group Ltd entitle you to an offer on your online order from and other relevant domains owned and operated by Henderson Design Group Ltd. To utilise your promotion code, click the "GOT A DISCOUNT CODE?" button on the basket page and enter the specific code. Please note, promotion codes can only be used once per transaction and cannot be used in conjunction with any other promotion or offer. Promotion codes are territory specific, remain our property, and are not transferable. There is no cash alternative. We reserve the right to withdraw them and refuse or restrict any order at any time. Promotion codes are only valid on for payments made by residents of the USA in US Dollars, where enabled, Pounds, Euros, or Australian dollars. Payment by Pounds, Euros, or Australian dollars can be enabled by selecting the appropriate flag in the drop down location selection menu in the top right-hand corner on the homepage. Email promotions are intended for web use only and may not be reflected in shops and other outlets.

Unless otherwise stated, the following rules apply to promotions:

  • One use per customer
  • Excludes Versace
  • Cannot be used in conjunction with any other code
  • We reserve the right to cancel the promotion early if needed
  • Online promotions are not available in store
Discount codes may be offered to account holders from time to time and may only be used when purchasing through the account from which they were offered. Promotional discount codes may also be offered in respect any, or specific products or purchases made on the website and we reserve the right to withdraw them without prior notice. Discount codes may not be combined with any other sales, coupons or discount codes. Discount codes MUST be entered at the time of purchase on the view cart page, and cannot be applied retrospectively.

12 Days of Christmas Wallpaper competition

1 - The 12 Days of Christmas competition is only open to our Facebook and Instagram followers and who are aged 18 and over at the time of 1st December 2020. Employees of I Love Wallpaper, its affiliates and associated companies or brands are not eligible to enter. Failure to comply with any part of this clause will disqualify the respective entry from the competition.

2 - Daily entries must be received by 23.59pm (UK time) to be eligible.

3 - Entries via automated methods will not be accepted and abuse of these terms will result in the withdrawal of all entries by the offender.

4 - Each entrant must enter the prize draw via Facebook and/or Instagram only by way of fulfilling the daily 12 Days of Christmas post’s instructions in the post caption. Any competition entries received on other social posts will not be accepted and any incomplete entries will not be entered.

5 - No payment is required to enter the Competition.

6 - The winners will be selected at random from all successful entries within 48 hours of the daily closing time and notified through Facebook or Instagram via direct message. The winner will also be tagged in the post comments.

7 - There will be 2 winners picked each day. One from Facebook entries and one from Instagram entries.

8 - The prize each day is 4 rolls per winner of the wallpaper shown on the 12 Days of Christmas giveaway post. The wallpaper design changes each day.

9 - In the event that the winner(s) fail to respond to the Promoter to confirm acceptance of the Prize before 20th December 2020, the Promoter reserves the right (in its sole discretion) to forfeit the Prize or select an alternative winner from the Competition.

10 - The promoter will not be liable for any failure of receipt of entries. The promoter takes no responsibility for any entries which are lost, delayed. Illegible, corrupted, damaged, incomplete or otherwise invalid.

11 - Any entries which breach our social media community guidelines such as rude or offensive comments will be excluded from the prize draw.

12 - To the extent permitted by applicable law, the promoter’s liability under or in connection to the prize draw competition or these Terms and Conditions  shall be limited to the value of the prize in question.

13 - The Promoter reserves the right to provide substitute prize(s) of similar value in the event that  the specified Prize is unavailable for reasons beyond its control. Cash or credit alternatives will not be offered in any circumstances and the Prize is not transferable for any alternative benefit.

14 - To the extent permitted by applicable law, the promoter shall not be liable under or in connection with these Terms and Conditions, the prize draw competition or any prizes for any indirect, special or consequential cost, expense, loss or damage suffered by participants even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.

15 - Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.

16 - The winner(s) may be required to participate in publicity connected to the competition and in entering the competition, entrants agree to their name and country of residence being made publicly available if they win.

17 - In the event of unforeseen circumstances beyond the promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the prize draw competition or these Terms and Conditions, either in whole or in part, with or without notice.

18 - The promoter’s decision is final. No correspondence will be entered into.

19 - Copyright in all entries shall be owned by the Promoter.

20 - As a winner, you will release the Promoter and its affiliates, partners and employees from any and all liability, claims, demands and causes of action for personal injury and or damage, theft, or loss suffered in connection with the Competition or the use or acceptance of the Prize or any portion thereof save where due to the negligence of the Promoter or its affiliate, partners and employees.

21 - This Competition is in no way sponsored, endorsed or administered by, or associated with Facebook or Instagram. Entries which do not comply with the terms of use of Facebook or Instagram shall not be considered. You are providing you information to the Promoter and not to Facebook or Instagram. The information you provide will only be used for the purposes of contacting you in the event that you are drawn as a winner of the Competition. As a participant and/or winner, you will fully release Facebook from any and all liability, claims, demands and causes of action for personal injury and or damage, theft, or loss suffered in connection to this Competition or the use or acceptance of the Prize or any portion thereof whatsoever.

22 - If any provision of these Terms and Conditions is held to be invalid by a court of law or similar, such invalidity shall not affect the enforceability of any other provisions not held to be invalid.

23 - These Terms and Conditions and the competition prize draw are governed by English law and subject to the non-exclusive jurisdiction of the English courts. 

24 - Promoter: Henderson Design Group Ltd trading as I Love Wallpaper. 28 Oakesway, Hartlepool TS24 0RE

We only use your personal information in accordance with our privacy policy. Please take the time to read our privacy policy on the website as it includes important information and terms which apply to you.

We recommend that you check the Products for defects or discrepancies as soon as possible. If you find a defect or discrepancy in the products, or suffer loss or damage that is a foreseeable result of us failing to use reasonable care and skill, please let us know as soon as you become aware of the relevant issue. You should then take reasonable steps to minimise the damage or loss you may suffer. For example, if you should find the wallpaper does not match the wallpaper you had ordered, you should stop and tell us about the problem and not carry on papering your walls with the wrong wallpaper.

We will not be liable to you (or any other user of our website) for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use or inability to use our website or reliance on the content displayed on the website.

We supply products (including any free samples provided with your order) for domestic and private use. On this basis, you agree not to use the products for any commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We do not in any way exclude or limit our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation; and

any matter in respect of which it would be unlawful for us to exclude or restrict our liability.

Some of the products we sell to you may come with a manufacturer's guarantee. For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the products. If you are a consumer, a manufacturer's guarantee is in addition to, and does not affect, your legal rights in relation to products that are faulty or not as described. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.