Our online store is open and operating business as usual, with procedures incorporated to protect staff and customers.
*IMPORTANT DELIVERY NOTICE - Shipping may be delayed due to flight restrictions.
Parcels are delivered contact-free. All orders including rolls, paint and/or accessories MUST state a SAFE PLACE for delivery (excl. samples, which will be posted).
*IMPORTANT SHIPPING NOTICE - Shipping may be delayed 24-48 hours due to flight restrictions during the coronavirus pandemic. Follow the link in your dispatch email to track your parcel.
FREE US SHIPPING ON ALL ORDERS
All orders for goods in stock, received before 2:00pm (Monday to Friday) will be dispatched using the courier service specified at the check-out. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by e-mail to notify you of the new anticipated delivery date.
All orders must be signed for at the address to which it is shipped. To calculate delivery, please add the desired products to your basket and our system will then calculate the weight of your order and show the delivery cost.
Online returns should be made within 30 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost.
If you wish to return anything bought from our online store, we'll be happy to refund or exchange a product providing it's in fully resalable condition.
Please note, customers are responsible for paying the shipping costs if they wish to return an order. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).
We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging. In the event of a fault please contact us immediately. In most cases we will ask you to send a sample of the Product clearly showing the fault along with all the Product Labels – it should not be necessary to return all of the faulty product. Please note that you should check all wallpaper products for faults before and during hanging and you should not throw away the Product Labels until you have finished decorating.
If the product is defective in any way or has a fault, please contact our customer service team who will assist you.
If you would like to return any products to us, please print and fill in our returns form here: Returns Form.
Return shipping must be paid for by the customer.
Returns address:
Returns Department 1A
I Love Wallpaper,
Oakesway,
Hartlepool,
TS24 0RE.
