Online Shop Open & Shipping | Safety Precautions In Place*

Our online store is open and operating business as usual, with procedures incorporated to protect staff and customers.

*IMPORTANT DELIVERY NOTICE - Deliveries may be delayed due to flight restrictions.

ACTION TO TAKE: Parcels are being delivered contact-free. For this, all orders including rolls, paint and/or accessories MUST state a SAFE PLACE for delivery (excl. samples, which will be posted)

 

Returns policy has been extended to 60 days.

Shipping

 

*IMPORTANT DELIVERY NOTICE - Deliveries may be delayed 24-48 hours due to flight restrictions during the coronavirus pandemic. You will receive tracking information.

FREE SHIPPING ON ALL ORDERS

All orders for goods in stock, received before 2:00pm (Monday to Friday) will be dispatched using the courier service specified at the check-out. If any part of your order is temporarily out of stock and dispatch is anticipated to be delayed at all, we will contact you by e-mail to notify you of the new anticipated delivery date.

All orders must be signed for at the address to which it is shipped. We offer competitive world wide delivery rates. For pricing, please add the desired products to your basket and choose your delivery country at the checkout. Our system will then calculate the weight of your order and show the delivery cost.

How long does delivery normally take?

For International delivery options, an estimated delivery date will be given at the checkout when you enter your address. 

Where is my order?

For any order updates including tracking, please contact our customer sales team via our help center here  

How much is delivery charge?

For International delivery costs, a delivery charge will be calculated at the checkout when you enter your address. 

RETURNS

If you would like to return any products to us, please print and fill in our Returns Form

Returns must be made and paid for by the customer. You can use an online service like Collect+ (see below) to send your return to us by dropping it off at a convenient location covered by a Collect+ location convenient to you.

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. 

If you don't see an answer to your question, don't hesitate to visit our help centre here

Opened test pots and wallpaper samples cannot be returned

If you wish to return any applicable items bought from our online store, we'll be happy to refund a product providing it's in fully resalable condition.

Returns should be made within 60 days of purchase and in original, undamaged packaging. Please note the buyer is responsible for returning products and this must be done at the buyers cost.

We are unable to refund any delivery charge (except where goods received are either faulty or incorrect).

We advise that all rolls are inspected prior to hanging as a refund can not be issued once the product has been hung. We also can not be held responsible for decorators costs when goods are not inspected prior to hanging - you should not throw away the Product Labels until you have finished decorating.

Due to the quick turnaround in our warehouse and sales process, once an order has been confirmed we are unable to make changes or cancel an order that has been dispatched.

This includes, but is not limited to:

  • Cancelling whole orders
  • Removing specific items from an order
  • Including additional items from the same batch
  • Updating delivery addresses

This does not affect your statutory rights and we are happy to issue refunds made within 30 days of purchase and in original, undamaged packaging.

Please note the buyer is responsible for returning products and this must be done at the buyers cost. We are unable to refund any delivery charge (except where goods received are either faulty or incorrect). 

If you wish to discuss your options, please contact our customer service team via  via our help center here  

In the event of a fault please contact us immediately via our help center here.  

In most cases we will ask you to send a sample of the product clearly showing the fault, along with all the product labels – it should not be necessary to return all of the faulty product.
 
Please note: You should check all wallpaper products for faults before and during hanging and you should not throw away the product labels until you have finished decorating. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

If you are returning an item from outside of the UK, we suggest using an international courier. All costs are the responsibility of the customer. Returns should be made within 60 days of purchase and in original, undamaged packaging. 

Please note - Opened test pots and wallpaper samples cannot be returned

Returns must be sent to:

Returns Department 1A

I Love Wallpaper

Oakesway

Hartlepool

TS24 0RE

(Only receives parcels, not open to the public)

If you wish to discuss your return options, please contact our customer service team via our help center here  
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